Printing a .TIFF file is only supported on Xerox AltaLink devices. .TIF (with 1 “F”) is supported on AltaLink and VersaLink devices.
Does Touchless Access work with private/incognito browsers?
Touchless Access does work with private/incognito browsers on mobile devices, but if you’re using the Scan to Email workflow, your email will not be persisted.
What should I do if I have multiple paper types/colors loaded into the printer?
If the Xerox device contains multiple paper types or colors of the same size (e.g. yellow A4 paper, blue A4 paper, and white A4 paper) and you wish to pull paper from a specific tray, you may need to select the input size to ensure the device pulls from the […]
I’m having issues with scaling when I copy a document?
When copying a document from one size to another size, the Xerox device will try to scale when possible. To achieve best results, ensure that you select the input paper size, even when using the feeder.
What file types can I print from my mobile device?
Touchless Access supports print for the following file types only: PDF PDF/A JPEG JPG TIFF (AltaLink only) TIF TXT
How to end a session
When you are done copying, scanning, or printing files using Touchless Access, it’s best to end the session. When you complete a job, the Job Complete alert will appear in the web app on your mobile device. You can end the session by selecting End Session. Or, you can tap […]
How to print a document
If you haven’t done so already, start a session. In the web app on your mobile device, select Print in the tab section at the bottom of the screen. When the Print screen displays, select the Browse For File button, which will open your device’s local file browser and display […]
How to scan and email a document
If you haven’t done so already, start a session. In the web app on your mobile device, select Scan to Email in the tab section at the bottom of the screen. Note: You must have email configured and enabled on the Xerox device to use the Scan to Email feature. […]
How to copy a document
If you haven’t done so already, start a session. In the web app on your mobile device, select Copy in the tab section at the bottom of the screen. When the Copy screen displays, adjust any of the available copy settings. With a document in the Xerox device’s feeder, select […]
How to start a session
Before you can copy, scan, or print a document, you must initialize a session between your mobile device and the Xerox device. To start a session, please follow these steps: When you approach your multifunction device, the Touchless Access landing page will display a QR code. If the display is […]